Please make sure the item you order is the item you need and the item you receive item listed below that are non-returnable will be not refunded.

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Do not refuse to accept delivery of any shipment. Doing so may result in adding non-refundable additional; shipping and restocking costs.

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All return requests must be submitted to B.LUMEN lighting house within 30 days of receipt. No returned product will be credited without a prior return authorization. Any return authorization requested after the 10th day will be declined and no refund will be issued. Do not return anything without a return authorization. Do not return any items directly to the manufacturer. Doing so may result in adding non-refundable charges.

Architectural lighting fixtures and decorative lighting fixtures.

Any items that have been used, installed, wired or altered in any way, including but not limited to fixtures, lamps, components, controls, sensors, switches, emergency drivers, etc.

Any items that are not in their original packaging.

Any items modified from original state or condition, for example changing voltage or adding sensors, cords, controls, etc.

Custom-made, painted, built- or assembled-to-order, or specially designed fixtures.

Any items that have had any installation or special wiring work done, either at the factory or post-manufacture.

Shipping charges are not refundable.

Step One

Contact B.LUMEN lighting house Customer Support by phone +971 4449520 or info@b-lumen.ae Please have your sales order or invoice number available at time of contact.

Once we’ve established eligibility, our team will supply you with an RGA (Return Goods Authorization) form (via email).

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Step Two

Print the RGA form that will need to be included in returned product boxes (1 per box)

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Step Three

Ship your return back to the given address specified by ledworld.com customer service.

Refunds: Upon receipt and inspection of the returned goods (assuming all criteria and guidelines have been met) LED World will notify you of the approval or rejection of your refund.

Upon approval, your refund will be processed, and a credit will be applied to your credit card or original method of payment (less shipping and restocking fees incurred) within 3-6 business days.

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There is often some processing time before a refund is posted.

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If you’ve not received your refund within 7-10 business days, please contact us at info@b-lumen.ae